Privacy Policy
Effective Date: 1st October 2024
At Kirsteen’s Kreations, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website and services. By visiting our website or purchasing from us, you accept the terms of this policy.
1. Who We Are
Kirsteen’s Kreations is a business based in Scotland, specialising in fascinators, bags, and accessories. Our company is committed to ensuring that your privacy is protected, and any personal data you provide will only be used in accordance with this policy.
2. What Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, email address, postal address, and phone number when you make a purchase, sign up for our newsletter, or contact us.
- Payment Information: Credit or debit card details and other information required to process payments (note: we do not store card details directly on our servers; all transactions are handled by secure third-party payment processors).
- Website Usage Data: Information about how you use our website, including IP address, browser type, pages viewed, and the duration of your visit. This helps us to improve the website and your shopping experience.
- Order Details: Records of the products you have purchased, including order history and any relevant communication regarding your order.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- To Process Orders: Ensuring that your order is fulfilled and delivered to you, and to keep you informed about the status of your order.
- Customer Support: Responding to your enquiries, processing refunds or returns, and providing support related to our products or services.
- Marketing: Sending you promotional emails, updates about new products, special offers, or events, if you have opted in to receive such communications.
- Improving Our Services: Analysing how you use our website to make improvements and to personalise your experience.
- Legal Obligations: Complying with any legal obligations, including keeping records for tax purposes.
4. How We Share Your Information
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. However, we may share your information with:
- Third-Party Service Providers: Such as payment processors, delivery services, and IT support providers, in order to process your orders and provide our services.
- Legal Authorities: If required by law, we may share your data with law enforcement or other relevant authorities.
5. Data Security
We are committed to ensuring that your information is secure. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that any inaccurate information be corrected.
- Erasure: You can ask us to delete your personal data if there is no longer a legitimate reason for us to hold it.
- Restrict Processing: You can ask us to restrict the processing of your personal data in certain circumstances.
- Data Portability: You can request that we transfer your data to another service provider where applicable.
- Object to Processing: You can object to the processing of your personal data for direct marketing purposes.
If you would like to exercise any of these rights, please contact us at [Insert Contact Details]. We will respond to your request within one month.
7. How Long We Keep Your Data
We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. After this period, your data will be securely deleted.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse how you use our website. Cookies are small text files that are stored on your device when you visit our site.
You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience of the site and limit the functionality available to you.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: KirsteensKreations@hotmail.co.uk
- Address: 1 Ormiston Rd, Tranent, EH33 2DS
By using our website and purchasing from Kirsteen’s Kreations, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.